SHIPPING POLICY
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Order processing times are separate from the shipping times you see at checkout.All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please excuse any potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping
(2-4 Business days)

Shipping charges for your order will be calculated and displayed at checkout. We offer free Canada Post Lettermail shipping without tracking. To add a tracking number will be $9.75 CAD. These delivery standards are not guaranteed.

Local delivery
(2 Business days)

Free local two day delivery is available for orders within the area of coverage.
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G3S, G5Y, H1A, H1B, H1M, H1N, H1T, H1V, H1W, H1X, H1Y, H2G, H2H, H2J, H2K, H2L, H2S, H2T, H2V, H2W, H2X, H2Y, H2Z, H3A, H3B, H3C, H3G, H3H, H3J, H3K, H3L, H3S, H3T, H3V, H3W, H3Y, H3Z, H4C, H4E, H4G, H4H, H4L, H4Y, H4Z, H5A, H5B, H8S, H8Z, J2K, J3X, J5A, J5Z, J6A, J6V, J6W, J7L.
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Deliveries are made from 9:00 to 17:00 from Monday to Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. These delivery standards are not guaranteed.
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Local pickup
(Same day pick up)

You can skip the shipping wait time with free local pickup at :
1-3190 Rue de Rouville, Montréal, QC, H1W 2B1, Canada.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up the same day.

We will send you an email when your order is ready along with instructions. Our local pickup hours are 9:00 to 19:00 from Monday to Saturday. Please have your order confirmation email with you when you come.
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International Shipping  
(4-8 Business days)
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We offer international shipping to most countries through Canada Post Lettermail shipping without tracking. To add a tracking number will be $19.50 CAD. These delivery standards are not guaranteed.
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At this time, we do not ship to:
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CU (Cuba), IR (Iran), KP (North Korea), SL (Sierra Leone), CI (Cote d’Ivoire), CD (Democratic Republic), LR (Liberia), LB (Lebanon), SY (Sudan), BY (Belarus), IQ (Iraq), ZW (Zimbabwe), SY (Syria), GH (Ghana), KG (Kyrgyzstan), KZ (Kazakhstan), NG (Nigeria), Palestinian Territories, South Sudan, Myanmar, Crimea Ukraine.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only process a return if your items are defective or damaged. Additional non-returnable items:* Gift cards* 3D printed products* Downloaded products* Some health and personal care itemsTo complete your return, we require a receipt or proof of purchase.
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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at social@bolseetah.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at social@bolseetah.com and send your item to:
1-3190 Rue de Rouville, Montréal, QC, H1W 2B1, Canada.

Shipping

To return your product, you should mail your product to:
1-3190 Rue de Rouville, Montréal, QC, H1W 2B1, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
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